provider performance
Improve your service speed, quality, and cost by using data to hold providers accountable.
Lead the way to peak performance
With objective data on every provider, you’re able to measure their performance and costs, hold them accountable for delivery, and drive continuous improvement over time.
Measure provider performance
Build trusted, strategic relationships with your providers, with visibility into what they’re doing well and feedback on how they can keep improving.
Boost provider performance with ServiceChannel AI
ServiceChannel AI helps providers arrive more prepared, reducing surprises and wasted trips. When both sides move faster with clearer context, everyone wins.
Strengthen your network
Benchmark your provider network against top performers in every trade to see which changes will give you the best speed, quality, and cost of service.
Maximize your provider network performance
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Get better service with AI guidance for providers
Get visibility into provider performance every step of the way, and get better service with AI guidance that helps keep work orders clear, updated, and on schedule.
Boost provider performance with ServiceChannel AI ï¡Quantify your service delivery results
With the Contractor Scorecard, you can keep an eye on trends for speed, quality, and cost scores, and then step in with coaching – or start searching for an upgrade.
Learn about Contractor Scorecard ï¡Boost service and savings with provider opportunities
When you spend as much as 80% of your budget on external providers, the potential to save up to 30% with better performers is a game-changer.
Learn about network opportunities ï¡Streamline your workforce management
Get work started faster by automating dispatch to your top-ranked providers. Whether that’s an in-house tech or a third-party supplier, you get the same visibility to compare performance.
Learn about managing field technicians ï¡Stop second-guessing your invoices
When you require your providers to check-in to work orders using the Provider App, you get proof of presence that they arrived onsite.
Learn more on how to control invoice costs ï¡Reduce your risk with compliance tools
Ensure your services supply chain is qualified and covered for risks by enforcing provider licensing and insurance requirements.
Learn about managing field technicians ï¡Our vendors are more accountable and better performing when tracked through ServiceChannel. We reduced work order resolution time by 44%
Rey Cruz Director of Facilities, Shake Shack
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When Demand Exceeds Supply
The reopening economy underscores the growing need for qualified service technicians. See how you can use data to identify and nurture your top providers and find solid replacements for underperformers in an increasingly tight labor market.
Want to see who is doing the best work – and who is charging you too much?
We can show how your existing providers are performing for other ServiceChannel clients and how they compare to the market’s best.
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