Elevating Brick and Mortar Season 2 Recap
Let’s look back on Season 2 of Elevating Brick and Mortar, where guests had plenty to say about upcoming tech advancements that elevate the customer experience.
Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.
In Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters — customer service.
TIMESTAMPS
**01:35 — John Ludlow addresses labor shortage challenges
**04:43 — Kirk Beaudoin describes the bleeding edge of innovation
**10:06 — Mike Guinan on restaurant innovations
**12:49 — Mark Warren is skeptical of AI in childcare
**15:09 — Deena McKinley doesn’t think AI is a threat to jobs
**17:56 — Leigh Pearson asks if the industry is ready
**20:52 — Marco Zanardi describes how we compete for mindspace
**25:53 — Morgan Seghin emphasizes embracing tech
**27:16 — David Bloom talks about the convenience boom
**30:29 — Chris Walton predicts consumer expectations
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- Offering the best possible guest experience
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