Heather Robison describes the importance of consistency and culture in creating a great customer experience. She also shares how Dutch Bros grew from a small-town coffee cart to plans for over 2,000 locations.
Jessica discusses the challenges and opportunities of building brand awareness in a new country. She highlights the importance of storytelling and making emotional connections with customers.
Paul Walsh, founder of Path2Max, discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.
Nish and Rahul discuss the major challenges facing our industry: high costs and complexity of traditional systems, a lack of real-time data, and the need for more proactive and predictive maintenance.
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