Welcome to Elevating Brick and Mortar.
A podcast about how operations and facilities drive brand performance.
On today's episode, we talk with Kirk Beaudoin, Award-Winning Facilities Leader, to hear his wisdom from a long career in the industry. Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike. He believes in seeing facilities problems as opportunities instead, and knows how to drive and scale a program that treats customers as we wanted to be treated.
Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike, as well as the former president of Connex FM, the Multi-Site Facilities Management Network. Living by the 'never stop learning' mantra, Kirk earned the LEED Green Associate, FMA, RFMP, and CTS designations, as well as certificates in Facilities, Property, Project, & Emergency Management.
My view…is you give the highest quality service at the most affordable rate, right? Not the reverse. You don't go out looking for what's the most affordable rate and then accept what's the highest quality and reliability I can get for that rate. I do it on the flip side, so I know that we're spending a little bit more than the cheapest possible, but that's because I can't dip below a certain level of quality and reliability.
– Kirk Beaudoin
**(01:44) — Kirk's journey into facilities
**(05:24) — Commitment to the North Star
**(11:35) — Changing the mindset around facilities
**(17:50) — Avoiding the pitfalls of facilities management
**(28:34) — Tackling labor shortages
**(36:34) — Kirk's passion for mentoring
**(48:36) — Sid's final thoughts
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