See where you stand and how your service compares
Based on millions of work orders for thousands of customer locations, ServiceChannel evaluates provider performance in the four traits facilities managers care about most: Speed, Quality, Price, and Engagement.
ServiceChannel calculates these scores using more than 25 objective key performance indicators (KPIs) based on actual work order data. Each individual score for Speed, Quality, Price and Engagement is calculated based on a weighted average of its contributing KPIs.
Your resulting scores fall into one of four "quartiles" compared to the average scores of other providers on ServiceChannel:
Top, Average, Below Average, and Bottom
. How these quartiles are defined differs for each score and is based on current market conditions.
Get a quick view of the percentage of your scores in each quartile.
Use your
to see your scores, where you stand on the contributing KPIs, how you compare to other providers in your trade and geographic area, where you can focus to stay on top, and much more.
How the quartiles are defined for providers "overall
These are the current quartile thresholds for providers overall. They are based on current market trends and are subject to change.
How the quartiles are defined with benchmarking
From the Benchmarking tab in your Contractor Scorecard 2.0, you and your customers can see how you're doing not just against the average of all providers on ServiceChannel, but in comparison to benchmarks set by other providers of your trade, in your specific geographic area of service. With benchmarking, both your scores and the thresholds defining each quartile are "dynamic" – they will vary based on filters chosen for trade, metro region, and customer industry.
How are scores calculated?
Each score is calculated from a weighted set of key performance indicators (KPIs). The exact formulas, like the Provider Search algorithms, are proprietary, and also subject to change over time as our data indicates. Certain KPIs are generally weighted higher than others and will have a more significant impact on your scores. Those KPIs are highlighted below.
* These KPIs are especially significant in determining your performance scores
More on scores
How performance scores can help you improve service and efficiency, get paid faster, and get discovered by new customers.
Contractor Scorecard 2.0:
Use your scorecard to track your scores and KPIs in near real time for all of your customers, down to the work order level.
See how your scores stack up compared to providers in your own trades and service area.
Follow these best practices to provide great service and get discovered by new customers in Provider Search.
FAQs
FAQs
How does having good scores help me grow my business?
High performance scores improve your ranking in ServiceChannel Provider Search. They also give you the opportunity to be tapped by ServiceChannel as a preferred provider to work for customers who engage us directly to help them find and work with the best providers.
