Connect to top-brand, multi-location customers
Facilities managers from more than 600 major, multinational brands with 500,000 locations are searching ServiceChannel for top-notch, self-performing providers just like you. And they can invite you to join their provider network with a single click.
Starting November 7, 2024, potential customers can take this further by initiating a provider pilot through Provider Search. With this option, a set number of work orders is automatically assigned to you, allowing customers to try your services without disrupting their operations. This new functionality offers you even more opportunities to showcase your skills and win long-term business.
How it works
Step 1: A facility manager enters the needed trade and region in ServiceChannel Provider Search.
Step 2: Their search returns a list of matching providers ranked in order of their ServiceChannel history for fast, high-quality, cost-effective service.
Step 3: The facilities customer reviews key profile information, chooses a provider, and sends you an invitation to join their ServiceChannel provider network. You review the details of the invitation and accept or decline.
Step 4: If the customer choses to use the provider pilot option, they can set a number of work orders to be automatically assigned to you once your onboarding is complete.
Top Tips to Win New Business
Always focus on making a great first impression. When invited through search, take extra care to communicate effectively, complete work on time, and check in with customers to show appreciation for their business. This ensures that all new customers are left with a positive impression of your services.
Update your provider profile.
Include as much detail as possible: trades, coverage areas, business hours, credentials, insurance, contact information for new business and more.
Follow best practices to keep your Speed, Quality, Price, and Engagement scores high.
Accept invitations and complete the registration quickly
Use the ServiceChannel Provider mobile app
to provide real-time confirmation of dispatch, on-time arrival, and check-in.
Frequently Asked Questions
FAQs
FAQs
What is ServiceChannel Provider Search?
ServiceChannel customers – some 500 top brands with more than 300,000 locations – can now search ServiceChannel's extensive database to find the best providers to meet their needs.
Which providers can show up in ServiceChannel Provider Search?
If I haven't done any work through ServiceChannel, can I still show up in search results?
Is there a cost associated with work I receive through ServiceChannel Provider Search?
What are the ServiceChannel Provider Search criteria for evaluating quality service?
Where can I see my ratings for Speed, Quality, Price and Engagement that prospective customers see?
Can I see how my ratings compare to other similar providers in my area?
How do I improve my ranking?
Why do you recommend using the ServiceChannel Provider mobile app to confirm dispatch, arrival and completion times?
