Focus on great service and keep your performance scores high.
July 29, 2024
Reap the rewards
Your ServiceChannel performance scores are a reflection of your commitment to your customers – customers who depend on you to keep their facilities in top working order for their customers. In the end, achieving and maintaining high scores is all about providing consistently great service.
Follow these best practices, all geared to the key performance indicators that your service is right on top.
Of course, not every work order will be “perfect” and your scores account for that. Your scores account for that.
Your ServiceChannel performance scores are a reflection of your commitment to your customers – customers who depend on you to keep their facilities in top working order for their customers. In the end, achieving and maintaining high scores is all about providing consistently great service.
Follow these best practices, all geared to the key performance indicators that your service is right on top.
FAQs
Some circumstances are out of my control – can this negatively affect my scores?
Circumstances such as supply chain issues and labor shortages affect all providers, and since scores are calculated relative to all other providers, they are inherently reflective of these common issues.
