Customer
Under Armour (NYSE:UA, UA.C), the originator of performance footwear, apparel and equipment, revolutionized how athletes across the world dress. Designed to make all athletes better, the brand’s innovative products are sold worldwide to athletes at all levels, including at 168 owned & operated stores in North America.
Challenges
Before deploying ServiceChannel, Under Armour’s facilities management process was largely a “pen-and-paper” operation, creating major issues for the 2-person FM team responsible for the owned & operated stores in North America. These included:
“Using ServiceChannel, we get time back in our day because the system basically manages itself. It has given us the ability to prioritize, track everything and be more efficient overall. Using the system to our advantage and to our specifications has been a huge help and has changed our world.”
Goal
Due to limited staff resources, Under Armour’s FM team looked to service automation to modernize its operations through efficiency and cost savings. Specific deployment goals included:
Solution
ServiceChannel’s software solution has been in place at Under Armour for more than five years, starting with a deployment of 35 stores to a full deployment across all company owned & operated locations in North America. Under Armour primarily relies on the following ServiceChannel solutions:
Benefits
Using ServiceChannel’s solution has enabled the Under Armour FM team to be a highly efficient, disciplined and data-driven organization. In addition to saving time and money, implementing ServiceChannel has given the company greater visibility through real-time tracking and dramatically improved the business relationship between the FM team and its nationwide network of vendors by:
Results
In general, the Under Armour FM team has gained the visibility to understand what’s going on with its operations in real-time, as well as a history of data to refer back to and use in the future for enhanced planning, budgeting and forecasting. Some specific quantifiable benefits that the team has been able to measure and track include:
