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Restaurant Tames Rapid Expansion through Fully Transparent Facilities Management Operations.
November 11, 2024 in work order proposal stage for all restaurant managers to track spending trends and identify anomalies and outliers to eliminate redundancy/errors in invoicing & payment
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REDUCTION IN WORK ORDER RESOLUTION TIME
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INCREASE IN VENDOR ON-TIME ARRIVALS
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INCREASE IN QUALITY OF SERVICE
“ServiceChannel has proven to be a great tool, especially in the area of reporting our results, which have improved our budgeting and forecasting processes. With these benefits, ServiceChannel was a pretty “easy sell’ to management and other corporate teams such as Operations.“ Senior Facilities Manager
A fast-growing Northeast-based fast casual restaurant chain, it operates over 260 locations nationally and more than 100 in international cities. The company is known for serving a classic American menu of hot dogs, hamburgers, fries, etc.
Due to its rapid expansion across the country, the chain’s facilities management team faced a number of facilities maintenance and repair issues such as:
“Now, vendors know that they’re “on-the-clock’ when the work orders are tracked through ServiceChannel. This makes them more accountable and we have seen that the performance has improved. To me, transparency is the key benefit; the system gives us the visibility and transparency in all areas of our operations that we need.” Senior Facilities Manager
In evaluating a service automation solution, its FM team was focused on improving vendor management and boosting its program transparency and visibility. Its primary purchasing/selection criteria included:
The fast casual restaurant chain decided to license ServiceChannel’s SaaS solution after determining that it offered more capabilities in delivering transparency than other FM/CMMS options considered. In addition, the head of its FM team was already familiar with ServiceChannel based on his highly positive experience from using the system for more than six years previously. Specifically, the company chose to deploy and use:
With the ServiceChannel Service Automation deployment, the restaurant chain’s team could then implement, track and measure a number of key benefits to its FM operations including: The chain’s FM team has also realized a number of quantifiable benefits by using ServiceChannel. It can now Some KPI highlights for a one-year span include:
