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East coast electrical contractor scales tenfold while maintaining excellent service
November 4, 2025 across the East Coast in the face of rapid growth for an expanding network of technicians
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of business on ServiceChannel
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new clients since partnering with ServiceChannel
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work orders on track to fulfill for established clients
“ServiceChannel has expanded our business tenfold across our entire footprint.“ Nick Sestito
T & J Electrical Associates, based in Clifton Park, NY, is a family-owned and operated electrical, lighting, and sign contractor servicing nine northeastern states.
The company has prioritized excellent, reliable customer service since its foundation in 1971. Partnering with ServiceChannel has led to a tenfold expansion, allowing T & J to achieve a 30 — 40% growth YoY over the past four years. They now operate approximately 50 trucks and have recently constructed a new 14,000-square- foot facility. With nearly 100 highly skilled in-house technicians trained on the ServiceChannel platform, T & J has the power to deliver fast, comprehensive service on demand.
T & J’s challenge – How to embrace rapid growth and maintain their high standards for great service:
“The kind of objective third-party statistics that ServiceChannel gives potential clients on us is WORTH ITS WEIGHT IN GOLD.” Nick Sestito
With a custom integration of ServiceChannel with T & J s business software, the company was able to streamline operations.
“Having everything you need to communicate with a client, pass along information to a technician, and complete the invoice of that work order in one place is huge for us,” says Nick.
Since partnering with ServiceChannel, T & J Electrical has been able to scale and streamline operational processes across all service locations in nine Northeastern states – from managing work orders, to invoice and payment tracking, to expenditure tracking for growth planning. This has allowed them to pivot to meet changing scopes of work more efficiently and respond in real time to customer calls.
“ServiceChannel is by far the easiest and most reliable platform that we use on a daily basis.” Nick Sestito
ServiceChannel enables the company to see where money is being spent in various markets, which in turn helps them identify areas of labor to invest in for future growth.
