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Family-owned plumbing company scales both territory and quality of service
March 23, 2024 by getting exposure to new customers in new territories even during rapid growth in the field and in the back office
0%
Growth over the past four years
0%
Of new business from ServiceChannel
“We’ve grown tremendously since using ServiceChannel. Just having that opportunity to reach the clients that we want to get in front of, it’s been able to grow our business about 50%.“ Jordana Gennaro
Anthony Gennaro Plumbing is a full-service commercial plumbing company headquartered in the Tampa area. Currently operating in 17 counties across Central Florida, this third-generation family-owned business is entering a new wave of expansion.
Since its beginnings in 1927 in New York by Anthony’s grandfather, the business has held a core operating principle of relentless commitment to great service. Master plumber Anthony Gennaro and his wife Jordana continue the tradition, taking a hands-on approach to all aspects of the business and every work order.
The second generation Gennaros moved to Florida in 1980 and intentionally kept the company small to maintain quality. When Anthony and Jordana took the reins in 2015, they came with a broader vision: Drive growth while continuing to deliver the top-notch service that sets Anthony Gennaro Plumbing apart.
The Gennaros realized early on that to meet their growth goals, they needed to do three key things:
“It’s a win-win for both. You’re providing that good quality service and ServiceChannel rewards you with the business. The return that [service providers] get from the work you put into it is exponential.” Jordana Gennaro
The Gennaros have been a valued provider on ServiceChannel since 2017 when they were onboarded through a contract with their first big commercial client. They’ve never looked back.
Coming on board with ServiceChannel has enabled Anthony Gennaro Plumbing to become the valued provider for an even bigger portfolio of satisfied commercial customers. They have:
The Gennaros are on their way to their goal of becoming the largest service plumbing company in Central Florida.
When asked by other provider business owners about whether they should work with ServiceChannel, Jordana tells them, “It would be short-sighted not to. The return you get from the work you put in is exponential.”
